658·40
north-star metric
/ˈnɔːrθ.stɑːr ˈmɛt.rɪk/ - n.
1 [colloq.] The metric everyone steers by until the next reorg picks a different star.Keep. Punchy.This is the problem.
Working definition
2. A single metric chosen to align an organization on the value it delivers to customers.